Unfortunately, this is a technical defect. Please return your Albert to your dealer or contact us via the contact form for support.
If you want to connect the device directly to the water outlet, you can insert the drainage hose into the device. For easier handling, we recommend removing the water tank. Then connect the hose to the internal drain valve on the back of Albert. Put the water tank back and place the other end of the drainage hose directly over the water outlet. Please note that the outflow end of the hose should be lower than the inflow end so that the water can drain off.
Yes, Albert has a memory of 24 hours and switches on again after a power failure. For that reason, he can also be operated using a timer.
If you use Albert for a long period of time or if the air in the room is polluted, the water outlet can become blocked. If that is the case, the water will no longer be able to flow into the water tank properly and will leak out. As a result, you may find small pools of water underneath or near to the unit. Click on the link for brief instructions on how to clean the water outlet. If the problem persists, please contact your local service department to arrange for your Albert to be inspected.