Refund policy

Return of goods in case of right of withdrawal

The return of the product in the case of the right of refusal is possible within 14 days from the day of purchase (receipt) of the product. For this purpose, write a free-form application addressed to our company - SIA "Koroso" (legal address: Vestienas iela 2, Rīga, LV-1035) and send to the e-mail info@stadlerform.lv or submit in their "MS Tehnika" store.

The item must then be returned or returned to the store without undue delay.

Additional information by tel. + 371 67 141 035 or by writing a message to the e-mail info@stadlerform.lv / info@stadlerform.lv.

In what cases the goods can be returned within 14 days.

You have the right to use the right of withdrawal and refuse the product by breaking the distance purchase contract of the product within 14 days without giving a reason.

You have the right to examine the characteristics of the product to the extent that it would be possible to do so in a normal store, that is to examine the product for the purpose of ascertaining its nature and not for any other purpose. Remember that you are

responsible for the decrease in the value of the goods.

The exercise of the right of withdrawal will end after 14 days, starting from the day on which you or a third party you indicated or authorized to receive the product received the product for its use.

In what cases the goods cannot be returned within 14 days.

Goods cannot be returned within 14 days if:

• the consumer has opened the packaging and/or damaged the product's protective seal, which is not accepted back due to personal hygiene.
• the goods perish quickly or will soon expire;


When receiving the goods from the courier, make sure that the packaging is not damaged. If there are damages, it is imperative to indicate them in the receipt of goods, which is with the courier.

IMPORTANT: if the defect in the packaging of the product is not recorded in the act of acceptance - at the time of receipt of the product, later we will not be able to consider your claims for damage to the packaging and the product inside it. If the product has been received in damaged packaging and the deed has NOT been drawn up, it may not be accepted back if you decide to refuse it within 14 days.

VERY IMPORTANT: if the packaging is not damaged, but when you opened it you saw that:

• the product has external damage (for example, a broken screen or case);
• missing parts that are specified in the package

then within three days after receiving the goods, you can make a claim to us and use the right of refusal. Any claims submitted after this deadline will not be processed.
Additional information - by phone + 371 67 141 035 or by writing a message to the e-mail info@stadlerform.lv / info@stadlerform.lv.

Will there be a refund for the product and shipping.

Yes, will be returned.

If you refuse the product within the right of withdrawal period, we will refund all money received from you, including the cost of delivery (except for additional costs incurred if you chose a delivery method that is not the cheapest of the standard delivery methods we offer), without for unjustified delays and in any case no later than 14 days after the day on which we are informed of your decision to refuse the particular item.
The refund will be made using the same payment method that you used in the original transaction, unless you have expressly agreed to a different payment method.
In any event, you will not be charged for this refund, we may withhold payment until we receive the item back, or until you provide confirmation that the item has been returned, whichever is sooner.

Pay attention to the fact that:

• The product must be sent back or delivered to us in the store - without unjustified delays and in any case no later than 14 days after the day when you notified us of your decision to withdraw from this contract. The deadline will be met if you send the goods back before the expiration of 14 days from the day of purchase (receipt) of the goods.
• You will be responsible for the direct costs associated with returning the product.
• You are responsible for the decrease in value of the goods if the goods have been used for purposes other than those related to their properties.
• The consumer is responsible for maintaining the quality and safety of the product during the period when the right of withdrawal is valid (including the complete and perfect preservation of the packaging).



Warranty


CONSUMER – a natural person who expresses a desire to purchase, purchases or could purchase or use a product
or for a service purpose that is not related to its economic or professional activity.
A legal entity is NOT a consumer and legal entities are not covered by Consumer Rights Protection
the law and the regulations of the Cabinet of Ministers attached to it and other regulatory enactments regulating consumer rights.
A legal entity must conclude a separate contract or be guided by the procedure specified in the product's warranty card and
guarantees.
The goods of the online store www.stadlerform.lv are provided with a guarantee provided by SIA "Koroso" or the manufacturer of the relevant product, which applies to all goods purchased in the online store www.stadlerform.lv
Information about warranty service is indicated in the service (warranty) card or sales document attached to the product.

SIA "Koroso" promises, in accordance with the provisions of the Law on Protection of Consumer Rights, to refund to the consumer the amount of money paid for the product or to exchange the product for a suitable one or to eliminate the non-conformity of the product without compensation, or to take other actions if the product does not meet the characteristics given in the warranty or advertisement.

Cases in which the consumer may be denied warranty repair:
1. The product has mechanical damage caused by the consumer's actions, including natural elements: lightning, fire, flood, etc. as a result of exposure to factors, as well as caused by the ingress of foreign objects, liquids, insects, etc.;
2. Damage to the product occurred because the conditions of the user manual were not followed during the installation, storage, transportation or use of the product;
3. During the use of the product, non-standard power supply units were used for accessories

i and spare parts as well
raw materials not certified by the manufacturer for use with the specified product and if this has caused these
product damage,
4. Regular maintenance has not been performed (applies to goods that require it).

At the same time, we would like to remind you that in the event of a product that does not comply with the terms of the contract, within two years from the day of receipt of the product, consumers have the right to use the rights specified in Articles 27 and 28 of the Law on the Protection of Consumer Rights, by applying to SIA "Koroso".

Find more information here:
http://likumi.lv/doc.php?id=23309
http://www.ptac.gov.lv/lv
http://likumi.lv/doc.php?id=275063

In what cases is the manufacturer's warranty invalid?

The customer does not have the opportunity to use the warranty repair of the product if:

• The product has mechanical damage that occurred as a result of the user's actions, including if it was caused by a natural element: lightning, fire, flood, etc. Including cases where foreign objects, liquids and insects enter the device;
• The product is damaged as a result of improper installation, transportation or storage, as well as if the requirements stated in the user manual are not met during the product's operation;
• Non-standard power supply units, accessories and spare parts, as well as auxiliary materials, which have not been certified by the manufacturer and whose use has caused damage to the device, were used during operation;
• The device has not received proper service (only in cases where service is necessary);

What guarantees does a product purchased by a legal entity have?

Depending on the conditions of the product manufacturer, legal entities can receive a warranty for devices of different terms - from zero to two years.

If you represent a legal entity, you can find out whether the manufacturer provides a guarantee for a specific product by calling + 371 67 141 035 or by sending an email to info@stadlerform.lv